Returns

Our policy currently lasts 90 days for hydroponic systems and 30 days for hydroponic accessories. If 90 or 30 days respectively have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Plants and seedlings are exempt being returned. 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as soon as we are able to.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account or credit card statement again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at refunds.and.returns@waterfallgardens.asia.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at refunds.and.returns@waterfallgardens.asia and send your item to 17 Ngan Kwong Wan Road, Mui Wo, Lantau, Hong Kong

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 17 Ngan Kwong Wan Road, Mui Wo, Lantau, Hong Kong

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Waterfall Concepts Limited

+852 8197 3962

Waterfall Gardens Hong Kong
South Lantau Road, Pui O Lantau
Hong Kong

©2017 by Waterfall Concepts Limited